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  • HORRIBLE, AWFUL, STAY AWAY! We were actually customers of Century Link for more than 12 years (started with Qwest) and everything seemed to be okay until we moved into a new home more than 2 years ago. From that time forward, our bills were never correct. I would spend endless hours on hold trying to resolve and finally just gave up and cancelled (after months of being billed incorrectly). About a year ago, they decided to send us to collections for the incorrect bills, which again, took endless amounts of time on the phone trying to resolve. Not to mention we did NOT want our perfect credit ruined over these jokers! Thought it was all over in May of 2015 and just last week, received a NEW collections letter! What? Contacted the previous collections agency we thought we resolved the problem and found out they no longer service Century Link (I wonder why!), but the new company is clueless as well. I have NEVER been so upset with a company and cannot believe the way they treat someone who paid them for more than 12 YEARS!!!! I would would suggest going without internet rather than ever signing up with them. I am a positive person, but this company irritates me to NO END.
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