Courtney was the first company we experienced for a pool estimate. Sabrina showed up promptly. We walked her to our backyard and the first thing she asked was "How are you paying for this? Cash or financing?" I was caught off guard and said we are just looking for an estimate--- In my head, I'm thinking that is what your flyer said - you can come out and do free estimates. She pretty much said that she couldn't do anything until we was preapproved for financing. She then said I should have asked you that over the phone so I didn't have to drive all the way out here...but then its okay because I am going to check on my client down the street. Sorry I was an inconvenience to you, or sorry for wasting your gas. After she left I thought, "wow, are all of the sales people going to say the same thing." We had 4 other companies come out and did measurements and set up future appointments to go over pool design and prices and payment etc was the last thing they discussed with us. They understand the business and respected that we were getting price quotes from other vendors. So of course Sabrina's reaction definitely helped us scratch them off our list for potential company to build our pool.