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  • About a week ago we spend over 2500 dollars at steinhafels and ordered more than 5 pieces of furniture two bar stools, a kitchen table with 6 chairs, an ottoman , and a nightstand. Today the night stand and the bar stools arrived both damaged. The nightstand had a chunk missing from the top back corner and the bar stools were both missing hardware to assemble them. When I called customer service to inquire about replacing the pieces, the service representative Mary Kay was extremely rude and curt. She told me that a service representative would be available the next day too provide the hardware on the bar stools. Then she refused to give me any sort of timeframe as to when the service man would be able to come by. Apparently their philosophy is that you have all day to sit around and wait for them to repair their shoddy furniture. Mary Kay didn't even ask me specifically how many pieces of hardware were missing from the bar stools so I am expecting the serviceman to come tomorrow without the hardware that he needs to remedy the issue; this is going to lead to more wasted time and we can all agree that time is the most valuable commodity we all have.
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