I don't know what went wrong with others on here. Maybe they have some unrealistic expectations. The office was professional called to order a part instead of sending someone out for no reason. The technicals were very professional and knowledgeable. Explained everything they even fixed how the microwave had been installed by the contractor.
Since the great review things have changed. I paid the service fee from my home warranty company to the technician in check, was cashed and then I keep getting bills from the warranty company saying it wasn't paid. The never answer the phone while on the phone with the CSR through Home shield. Still hasn't be resolved.