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  • I have purchased a number of movies from Zia. I have had skipping or sticking issues with most of them. One stuck so bad I put it aside to bring back. I forgot it over and over... I asked one of their workers about their policy for this type of thing. She said to bring it back for resurfacing of some kind. If it didn't work they would exchange it. I don't recall if she mentioned a time limit. Well, today I finally remembered to bring it back. I was told it was it too bad if shape to be accepted. This was quite a surprise as I had only attempted to watch it twice. This is the condition it was sold to me in. The manager told me I had 7 days to return it with the receipt. Apparently this info is on the receipt. Who reads their receipt?? And their price tag is on the movie. I pointed this out but it made no difference. No offer to resurface it or exchange it or anything. What this tells me is that they sell poor quality movies. It's a toss up as to whether or not it will play. And you have 7 days to bring it back. I did not ask for money. I asked for exchange. I asked them to back their merchandise. I understand I was well past the 7 day mark. But in my world the customer is always right. This manager was rude and dismissive over a $3 movie. Not only did he refuse to make his customer happy he laughed at us on our way out. I will never shop here again. Nor would I suggest anyone else buy movies here. If I could give negative stars I would.
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