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| - PET OWNERS BEWARE.
My boyfriend and I dropped our miniature schnauzer off for a full groom at Cage Free (we had taken him in a few times before) and got a call a couple hours later that Henry had been "cut" and that they didn't feel comfortable continuing his groom until we took him to the vet. Um, okay we're worried.
So we go to pick him up, and he has a DEEP gash on his stomach - I.e., when you pick him up, you can see muscle/tissue. We drove him to his vet immediately, and they said he absolutely needed staples/stitches while under anesthesia, and 2 weeks of antibiotics and painkillers post-op. Henry got the staples/stitches that day, and when we picked him up he was in SERIOUS pain. As in, when a friend walked through the door later that night and he barked to greet her, he was yelping in pain. On top of the pain our dog had to endure, this trip to the vet cost us $350.
We called Cage Free & spoke with the owner to let him know we would be expecting that he refund us the cost of the vet bill - or at least split the cost of the vet bill. He reminded us that he had "already given us a free grooming." Yes, he meant the one where Henry had gotten sliced. We would have never paid for that, obviously. Then he refused to pay any part of the vet bill, and instead offered us 3 free grooms. No thanks, I'll never be returning here again. Needless to say, Cage Free Grooming is not a place where the customer is always right--and as evidenced by some of the businesses responses to other Yelp-ers, they'll continue to make excuses for poor customer service.
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