I want to take a moment to recognize Veronica. I was setting up my appointment with Massage Envy in a different state (while visiting) and ran into several problems. Unable to figure out an answer, Veronica helped me ensure that all could be figured out so that I could have the appointment that day. She helped successfully address and overcome the problem, advocating for me. This is a moment of fantastic customer service. I felt cared for and valued as a member.