Michele Garris is AWESOME! I have gotten about 5 microdermabrasion treatments with her now and not only is my skin amazing and the scarring has gone down, but Michele really takes the time to explain the process, treatments and so on. She is extremely knowledgeable in her field and makes you feel so at ease in the room. The lounge itself is gorgeous and extremely inviting. Erica at the front never fails to offer refreshments (water, tea, cupcakes!) and always remembers your name, which makes you feel special. I have recommended this to my mom who is now a frequent visitor there and I will keep recommending this to everyone!