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| - Let me start by saying I cannot ride a bike. My physical disability in my legs don't allow me. For long distance walking, standing, etc, I use a wheelchair. My wheelchair just like bike tires, air filled, etc. Well, I had a flat this week. I went to another shop in Chandler and I have ALWAYS been disappointed with this other shop. Just not friendly, and always expecting me to "know things" already. Well, this other place didn't have my tubes but had some thinner ones that would work, but risk of going flat easier. I got them, I needed my chair! That was Wednesday 11/27. I used the chair twice. Once indoors, and then today 11/29 to wheel 1/4 a mile. BOTH went flat as quick as you can say FLAT. So upset. So I looked for a new place. I found this place and decided to give it a try.
From the second I walked into Performance, me and my partner were greeted with smiles, took their time to direct me where I needed to go. I met Jason in the service department. He took AMAZING care of us! He answered all our questions, didn't rush me, didn't make me feel stupid for not knowing all about wheels and tubes, and helped get exactly what I need, and EVEN something better so help better protect me. I spent LESS $$ here, got something BETTER than the other place. I am SO thankful to have found such a great place willing to help me out and deliver awesome customer service.
I may not be able to ride a bike, but I WILL recommend this place to everyone and I WILL be back to have my wheels services here!!
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