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| - Well, we went on a Sunday night with friends at 5:30pm. Ordered food right away. We should have known better when the place was almost empty except a family party upstairs. Our server was nice but seemed not that interested in us. At 45 mins after ordering we asked if our food was coming... She didn't look or bother finding out, just said, "yup, it's coming." We waited another 10 minutes, asked again, she said, "yup, 2 minutes." Not - I'm really sorry guys, let me go check for you.... Nope. I'm all for giving the benefit of the doubt but there were only 2 other tables and I didn't feel like we mattered at all. So about 1 hour after we sat down and ordered a bowl of soup, a salad, a couple of sandwiches and poutine... The soup comes out and was fridge cold with a bit of warm on the edge. The chicken sandwich also cold, barely warmed, no grill marks. Cold burger too. We waited an hour for cold, barely microwaved soup? No thanks. We paid for our drinks and left. Our waitress did call over the manager, but no explanations or anything. We used to really like this place but since the menu changed and prices went up the quality and service went way down. Never going back again. And that says a lot because I'm a very forgiving person and acknowledges that everyone has a bad day now and then. Even if the waitress had said something like they were catering a party upstairs and if the food came out hot, I would have been happy to stay, but this was not the case. There's a way better pub just down the street that served us way better with excellent food. Lesson learned!
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