I had first used their website to schedule an appointment for a furnace tune-up, but when no one had contacted me for several days I ended up calling. I was scheduled for service the next day for between 10 and 12. That morning Dylan called and said he thought he might be closer to 12, but then called back to say he would be here by 10:30.
During the tune-up Dylan discovered a faulty part and showed me the old one, a new one and the difference in working between the two. The part was $100 and the tune-up was $80, but for $200 total Dylan performed all the work and signed us up for a spring AC tune-up and another fall furnace tune-up.
Overall I was very happy with the service. I only gave them 4 stars because of the website mishap. I would definitely recommend them to others!