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  • Normally I would wait until after more than one visit to write a review. I am a big fan of AJ's in general, and usually visit the one way up in Cave Creek. But I was getting my nails done next door and realized I needed cash for the tip, so I decided to pick up a few things in AJ's and get cash back instead of getting charged for the ATM. Me: Very happy and content after getting manicured and pedicured next door.... Picked up a couple $25 bottles of wine, and because I was in such a great mood I was going to pick up a couple of secret treats in the bakery for my kids' lunchboxes the next day (first week of school). Walked up to the bakery perusing the delicacies when I heard in an irritated tone of voice, "Is there something you need?" Me, "Yeeeessss (long and drawn out while pondering)..." Then an oh-so-brief pause follows while I decide between creme brulee (will it hold up in a lunchbox?) and chocolate cupcakes. Keep in mind this pause was at MOST 2 seconds. At this exact moment, another customer walks up behind me. The bakery lady says to me, "Well, if you don't know what you want, I have other customers who need help." OMFG! REALLY???!!! You did NOT just say that to me when I'm holding two $25 bottles of wine and about to embark on two $5 cupcakes?! I mean, my "indecision" was mere moments. Are you the bakery nazi? Am I suddenly in NYC trying to order a slice of pizza at lunch? Unfortunately, the manicure and pedicure must've softened my sharp wit, because I didn't see it coming and could not even respond to this affront to my great mood. The most I could do was dramatically throw up my hands (with the two bottles of wine in each hand), slam them down near the checkout, and walk out. I even called the manager, Keith, from the parking lot I was so mad. After being on hold for what seemed like an eternity (6-8 minutes perhaps), I explained what happened. He apologized and said he would talk to her about customer service training. That was it. I am still mad at myself for letting her get away with that behavior and not causing a scene. I am a great scene-causer when I want to be! Sadly, my kids never got their creme brulee. That, perhaps, is the biggest tragedy of the story. I'm sure it would've held up fine in the lunchboxes :-)
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