I have dealt with Marjon for over 20 years as a artist and a High School Ceramics teacher. The staff is always friendly and knowledgeable and they always try to help you fill your order if something is not in stock. Dean over the years has always either helped me fix my kilns at school or over the phone had patiently walked me through problems and tried to solve them. For being the only supplier in town they really do a nice job.