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| - I will start off this review by stating that I do not frequent spas. I have been to two spas for a total of two times, so I am no connoisseur. Both times have been couples massages with my girlfriend, wherein we have undergone treatments and regular use of facilities. What I do consider myself very seasoned in, however, is customer service and analyzing operations, as I would hope my reviews would reverberate.
This day was a very special day, as is any day that begins with me at a spa. We were celebrating my girlfriend's birthday, and a daylong spa adventure was just what we needed.
We arrived promptly at 9:30am for our 10am massages, and were greeted by a few very cheerful spa staff, who, with my quick mention while making the reservations a week ago, wished my girlfriend a happy birthday, and we were on our way to our respective locker rooms. I received the quick rundown of the facilities by a very professional gentleman who appeared to be one of the managers. It was 9:35am and it was time for pleasure.
I quickly slipped into something more relaxing and explored the facilities. The inviting hot tub with a very picturesque desert mural adorning the wall set my spa adventure in motion. I exited the healing waters before I got too wrinkly, and walked a few short steps to the large vacant steam room. With each breath I became more relaxed. Inhaling the hot steam, exhaling the accumulation of toxins from my lungs, and best of all, not having a glimmer of thought about work--the ultimate relaxation. After the beading turned into profuse perspiration, I rinsed off in one of the multiple waterfall showers, and relaxed in the room, where I turned on Pioneer Woman and waited for my massage therapist, drinking organic limeade, and wishing I had time to cook brisket like Ree Drummond.
My massage went just as expected, and I emerged a much more tenderized version of myself, primed for some grill marks in the late afternoon Arizona sun. We retired to our respective locker rooms, and again I went through the hot tub and steam room routine as I chugged the cucumber-infused water. I was disappointed there wasn't a private pool specifically for spa patrons. The Hyatt Regency Gainey Ranch has a FABULOUS private mineral pool, which holds a competitive advantage over the Agave Spa. Nevertheless, we walked across the sidewalk to the 'adult pool', adjacent to the Kierland pool complex, and were immediately greeted by some highly attentive staff members. I believe Chris was our attendant, and he did a wonderful job in ensuring we were both properly hydrated, with our Long Islands and Mojitos never running out. He was very professional in his speech, and overhearing him converse with his colleagues, he seemed to be a team player. Kudos to him.
The 'adult pool' left a lot to be desired. It was really just a hole in the ground. No waterfalls, no swim-up bar, no cool grotto areas. Just plain. Again, a far reach from the facilities at the Hyatt Regency Gainey Ranch, but the service in this area was its saving grace.
After a few drinks and some nap time, we eventually made our way to the pool complex complete with a lazy river and slide. Again, service here was great and Leslie was very quick to assist us with whatever we needed. Consider adding french fries as an automatic side for the cheeseburger. I can imagine 90% of your customers wonder where the fries are when their cheeseburger arrives. The facilities were fun, and the lazy river was a nice touch as well!
In conclusion, the spa facilities are very good, but the service helps to carry the Agave Spa as a contender for top spas in the Valley. Please send my regards to the aforementioned associates who helped make our day highly enjoyable.
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