Ordered delivery through a courier app.
When the order arrived none of the sides were included, despite being on the bill. We called to tell them this and were told:
1) she has to speak to the manager to see if they can give us a credit or refund for the items we didn't get. Apparently this isn't considered a given?
2) if the manager approves, we can go to the restaurant and pick up our refund/credit.
So for tonight, I guess we just get to eat half a meal, but the good news is we might not have to pay for food we never got, as long as the manager approves.
With customer service like that, I doubt we'll bother with P & L again.