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  • Ordered delivery through a courier app. When the order arrived none of the sides were included, despite being on the bill. We called to tell them this and were told: 1) she has to speak to the manager to see if they can give us a credit or refund for the items we didn't get. Apparently this isn't considered a given? 2) if the manager approves, we can go to the restaurant and pick up our refund/credit. So for tonight, I guess we just get to eat half a meal, but the good news is we might not have to pay for food we never got, as long as the manager approves. With customer service like that, I doubt we'll bother with P & L again.
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