So I have been a customer since the Arrowhead location opened. Always had great service and great food, until this past weekend. Called in an order, the employee was rude and having difficulty taking my order. I had to repeat myself several times, while she tells me she's busy. When I got to the restaurant 10 min later, the cashier couldn't find my order. Another employee came to the register and pulled the order bags from under the register, they hadn't been put in rotation or filled. So I had to wait for them to make them. After 20 more minutes, I went to the pickup window looking for my order and the woman behind the counter found them on a shelf, already made. Very rude, and really not that busy. We won't go back, too many choices in the area to deal with poor service and sandwiches were not made correctly.
Too bad!