I got my car serviced for a new pair of wind shield wipers. I took my birthday off for work not expecting to do car work, but whatever works... I gave them both my fiance and my numbers telling them a limit they could go to and to call if/when any updates were to happen. I even wrote down the budget they could stay in and signed!! They stated they'd call by 4:30. I'd made clear that I'd need my car back to pick up a sick cat from the vet at 5. I called later around 4 to see the status, and after being put on hold for 45 mins, I was told that they hadn't serviced my car due to not being able to get into contact with me and the cost was estimated to be below what I'd stated I'd been okay with. I asked if I could have my car back, and they stated it'd be more to take it now and return then it would be to have it worked on in the morning...
I went in with high expectations... the reviews they have had been amazing. Now, not so much. Very disappointed.