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| - We go to a Cavs game every year and always choose this place only because of convenience. We stay at the Renaissance so we don't have to walk outside. This was our third time here and it's always the same thing. Unorganized, understaffed, and a complete cluster. Our waitress was doing 18 jobs. They were out of most of the food on their menu which I thought was crazy (it was Saturday and there was a basketball game). As soon as our drinks were served, the waitress informed us they were out of pizza, fries, nachos, and about 10 other popular foods. We should've taken a hint after the table next to us left with over half of their food still on there plates but at this time, it was too late to leave so we improvised. Our food was served to us quick, but was Luke warm at best. After that, the waitress was MIA. We wanted to get to the game but we couldn't even find her to flag her down for the check. Finally she brought it and took our credit card, made a comment about how she had never seen a credit card like ours before , and the guests check at the table next to us. She brings us back the wrong card, wrong check, and bolted. So we couldn't even wave her down. My husband and the gentleman at the table next to us had to go to the bar to get everything situated, where the waitress was filling beers. She told us "she was too busy right now" and would get to us when she was done. We got the bills sorted out and left. This morning my husband checked our credit card and we were charged three times. Once for the wrong check and twice for the correct. We will never be back. Same story for this place on three separate occasions. Shame because the location is great for us.
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