Executive Summary:
Terrible experience. Go somewhere else.
Details:
We have worked with the previous company at this location, Collision Authority, on several occasions. We have really enjoyed the other company and were sad to see that they had left. The previous employees were great, attentive to our needs, and very helpful.
It's definitely stressful enough to get your car fixed after an accident... You don't need the repair shop making it worse. Well, that's exactly what the new company did. When we called up, expecting to have at least similar service to our previous trips here... Wow! Were we ever surprised.
Some highlights of our experience include...
- Very poor customer service
- Very bad at returning calls and messages
- We were made to feel like they were doing US a favor by repairing our vehicle
Absolutely go somewhere else! This place is a total joke. Thank God that they showed their true colors BEFORE we gave them our vehicle to repair. Business must be just BOOMING for them to feel that they can treat prospective clients like garbage.