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| - Nick was selected by Amazon Home Services for installation of a 55 inch TV wall mount. I spoke with him yesterday by phone to confirm the appointment. The arrival window was 11am-2pm. At 2:05, I sent him a text message and received no reply. At 2:37 I called and left a voicemail message. At 3pm, I contacted Amazon Home Services and informed them of the situation. No show. No contact. It seems this is a pattern, based on other reviews. Amazon issued a credit to my account and is attempting to find another provider for my articulating arm TV mount installation.
Well, this was gonna be a 1-star review. But eventually, Nick's guys showed up. My 11am-2pm appointment was blown off without so much as the courtesy of a call. The young guys that showed up had a great attitude and seemed experienced and had all the right tools and made quick work of mounting our 31-in articulating mount for our 55-in TV. They showed up around 3:15pm.
The owner, Nick, found my 1-star Google review that I had submitted at 3pm, and called his guys and was talking to his guys about me and my review and was apparently very concerned about the review. (If only Nick had been as concerned about my appointment and communication with me...)
I probably wouldn't use these guys again, given these communication problems. You just can't do business that way! It was a mess. Fortunately, we were able to hang out all day and the install got done in time for us (barely) to make our birthday dinner reservation with my wife's folks at 5pm. I'm giving 3 stars here. I'd maybe go up to 3.5, since the install was done well by nice guys with good skills. I gave them 4 stars on Google. So this 3 star review kind of balances this out to a 3.5 average...
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