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Love the chimichangas here (if I get it with carnitas, the chicken is too dry). I think they're pretty amazing but the customer service is so bad that it makes me not want to come back. There's one guy in particular who's always there and who seems to have an attitude any time I ask for alternations (ex: carnitas instead of chicken, sauces on the side) which makes ordering unpleasant.
The last time I ate here I got some enchiladas in addition to a chimichanga. I was with two other people and when I ordered only two plates he was like, "Only two plates?" and said it with an attitude. It was rude, but I shrugged it off. I just wanted my food and I didn't want any drama. They brought the food, but then one of the people I was with took a bite of the enchiladas, and it turned out the enchiladas were gross. So she (one of the people I was with) took it up there and asked if she could switch it for something else and pay the difference. She was very polite and patient, and even did it discreetly so the other customers wouldn't hear the exchange.
The man flat out refused. He talked about how nobody had ever said they didn't like his food before (which I doubt, you work at a food business). He straight up said no. I couldn't believe what I was hearing. How rude he was being. How rude he had been each time I had come in. But this was so over the top and more extreme than anything else he had done. Finally, after a few minutes of arguing, the person I was with finally got upset and the guy tried to backpedal and offered to get her the chimichanga (which she had asked for in the first place). But at that point we were just upset and wanted our money back.
Never in life have I experienced something like this. The guy took personal offense just because we didn't like his food. I find that to be both unprofessional and ridiculous. We were paying customers, didn't like what we got and wanted something else. It was simple, but he blew the entire thing out of proportion.
This experience, despite how much I like the chimichangas, has made me not want to return. Treat your customers right. Don't be rude when they ask for alternations (people have preferences and allergies. It's not a big deal if they ask for a different meat, or sauces on the side). And please, for the love of God, don't take it personally if someone doesn't like the food. This isn't your home. This is a place of business. We pay money to eat here.
Decent chimichangas. Horrible customer service. And I don't care how good any food is, it's not worth it if I have to deal with horrible employees.
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