Just picked up my Chanel bag- had to have leather in chain strap re -done and all metal re dipped, they are the authorized repair for Chanel- pricey but better then taking to Chanel and paying double! This is main location where the Owner is and it's well worth the wait and price! You pay for quality and that's what you get! I pay a lot for my items and when something happens I want to get it repaired RIGHT and have it back to how it was when I bought it! I have had horrible experiences with other repairs Cactus Boot (on Charleston) and Jovas OnMaryland Parkway who claim to be able to repair highend and DONT! I do own Consignment shop here in town and we have used them for many many many years and I come across a lot if repairs and won't go anywhere else! Thank You Shoe Lab for being Consistant!