They showed up at my place of business and rearranged their busy schedule to accommodate me. Work done well and rebate check issued on the spot. I also had the chance (unfortunately) to "test" the quality of their glass. On my way home I got stuck behind a big gravel truck, and, sure enough, a rock came flying my way and hit low and dead center in my windshield...it sounded like a shot! Amazingly, no crack, just the remnants of the piece of gravel that hit me. Now *thats* some strong glass. Thanks Prolite!