Have rented an open trailer here on occasion to move things within town. It's fine but such a hassle for a $19 rental. It ends up costing me around 40 minutes. They ask so many questions for the rental and it's just a cheap trailer. I can rent a $20,000 new car with much less hassle.
Recently a friend of mine reserved a truck from this location and when she showed up for pickup, she was told she had to go get it from a location several miles away. When she argued that she had a reservation their response was "yes, we keep the reservation here, but not the vehicle - you have to go somewhere else to get the truck". Seriously??? So now our time is wasted and we have to pay for the extra mileage to go to a more distant location.
The only reason I gave them 2 starts is because there really isn't a better trailer option that I'm aware of.