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  • The issue began in April. Ultimate choice restoration came out to give us an estimate. We realized we were going to have to make this expense out of pocket because the insurance/ home warranty would not cover caulking. They came out and began the restoration process which took about a week. Once the restoration was completed, roughly 2 weeks later we noticed the caulking coming apart on the floor of the shower. We called Ultimate choice restorations again and asked for them to come out and analyze the issue. It took the company about 2-3 business days to come to our home for the assessment of the damage. They began repairs again 2 business days later they came back to repair the caulking. We were told to wait 24 hours to use the shower and we waited 48 hours. Thursday the 14 of July we called again because the shower's caulk had once again separated. We were told that we would get a call back the same day to schedule a technician to come take a look. No one ever called us. We called back the next day, and were told we were going to get called back and were transferred to accounting due to an "overdue payment". The accounting department said that they were going to do research on the payment information and get back to us. Once again no one from Ultimate choice restorations called us to schedule the technician or update us on the supposedly missing payment. Tuesday the 19th of July we called again to check on both status's and were told that ultimate choice wanted us to send them the statement information for the double payment that was made and that we would get a call from a technician. We sent them the bank statement that was requested and we still didn't hear anything from them. We called twice on July 20th , and were asked if we e-mailed the bank statement and was put on hold while they called accounting to verify that we had in fact e-mailed the information to the company. This leads me to believe that there is no communication within the company. I was then told they had received the e-mail and that they were going to do some research and call us back. I responded with "I am still waiting for a technician to fix my bathroom" and was told they would call me again. I called again later on today (July 20th) and asked to speak with a manager. I told the manager whose name I believe is Francisco that this is absolutely unacceptable and unprofessional. We are extremely displeased with the amount of run arounds and disloyalty to their customers. I was promised a technician at 0800 the 21st of July. I ask why has it been necessary to fix this issue a third time? Why no one has called us back? Why hasn't accounting kept track of our payments to include a double charge on one occasion?
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