I've been here a few times over the years. OK Pho overall, but not amazing. The last time I was there (July) we decided to sit on the Patio. We noticed a LOT of Wasps around after being seated. Once our order arrived, we started eating - then, cue Wasp. Bam. Right into our soup. Seeing as Wasps kinda will eat/land on just about anything - we asked our Server if it might be possible to have another bowl of Soup and move inside.
Their attitude was, well - kinda shitty. ie: "Buyer beware". They also cited some obscure City code stating they weren't liable for Wasps in Soup.Which is fair, it's kind of an act of Nature. That said though, conventional wisdom would either have them put up Wasp control measures, or - well, have some skills in customer service...? ie: "Sure we'll give you another soup, but we'll only charge you 1/2 of the cost". Something vs. "Sorry about your luck, fu".