| rev:text
| - The most unprofessional mechanic I've ever been to, chain or otherwise. Completely unknowledgeable, and tried to scam me out of $110 to turn off the warning lights on my dash!
I spent 3 hours here getting an alignment this morning. During my needlessly-long wait, the manager of this particular branch called (among others):
- His wife, to discuss personal family issues and to baby-talk his young son
- His mother, to discuss more personal extended family issues and plans
- A half-dozen other Midas stores to talk with their managers about business matters I had no business knowing (like personal details about who he planned to fire in the coming weeks and why, and how not-busy he was today)
These are not things I need to know. These are not things that any professional person would or should discuss in front of customers!
I went in with a severe misalignment on my Jeep having hit a rut off-roading over the weekend. I explained that I had an '07 Grand Cherokee and that I needed to see if I could get an alignment to fix it, or if I needed parts replaced. When I was describing my issues (which included the Brake Assist and Traction Control dash lights being activated) the manager stopped me and spent a nearly 2 full minutes talking back and forth with one of his mechanics about how neither of them was sure they'd be able to fix it there, how they weren't sure even what was wrong, and where they could send me instead. In the end, the manager told me he'd take a look at it so we pulled it in. Midas does the free inspection thing but I was curious about this guy, so I asked what that covered. The visual inspection was free but he'd charge me an hour's labor to even READ the computer codes triggering those dash lights! Roger that, pull it in and take a visual look.
He came back 45 minutes later and told me they could fix it with just an alignment but it would max out my adjustment. That's fine, works for now I have upgraded parts coming soon anyway for the whole front-end. No word was given on what was damaged and when I asked he said he didn't know (my guess is tie-rod, but he wouldn't confirm) and finding out specifically would cost more and wasn't covered in just the visual inspection. Roger that, give it the alignment.
After waiting another 2 hours and change the alignment was finished and he said the alignment cost $90, and my total was $260. "Whoa whoa whoa," I said, "what's all the other cost?" Oh it's to go through and reset all the codes in the computer and turn off the dash lights. I told him not to do that, to do the alignment only and I'd deal with the dash lights. He said okay, and that he was wrong about the alignment it was actually $140. Really? After I refused to pay over $100 to turn off some lights that will reset themselves if the alignment is done properly, the alignment magically increases in price by $50? Roger that, $140 isn't unheard of for an alignment, and I thought $90 was a pretty good price to start with, but the timing on this one was suspect. Severely suspect.
Icing on the cake: my Jeep pulls around and I get my key, go out and a piece of equipment is sitting in my passenger seat. ON TOP OF MY DRY CLEANING. I didn't notice that it had gotten my white shirt dirty at the time but I took the piece back in to him and left. Luckily, the shirt is headed TO the dry cleaning, so I was going to be paying to have it washed already anyway. The invoice I have says that my tires were inflated to 33 PSI during the whole process and that's definitely false. My sensors tell me they're at 25-27 PSI, just like they were when I dropped it off. Oh, and those dash lights they wanted to charge me over $100 to get cleared really did clear themselves, just like I knew they would. What a scam.
This place is a joke! The staff is a joke, the management is a joke, and the quality of work and knowledge here is SEVERELY lacking. Caveat emptor.
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