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  • I recently dined and wrote a three page letter to the corporate about this location. Having been a previous employee (server, trainer,hostess), I was excited to go back to a place that I had spent many years working at. From the front door to the table, it was definitely a rude awakening. My letter was over three pages but I will keep this brief. Parking lot a mess, staff unkempt and dirty in general (yep those cooking my food), servers discriminating in snide remarks as they profiled potential tables based upon age (yes people nearby are listening!), server that rushed food service to the point we had all three courses on the table and cleared within forty minutes( appetizer, salad, entree), server couldn't make any suggestions. The great points: bartenders were smiling and upselling their section. Should have sat there. The hostess with the mostess at the front was beyond nice. She doesn't get paid enough for her job. Essentially: Olive Garden used to be your grandmas place where when you're there you're family. Now it's like an unkempt ride teenager. Get in, give me money, get out. Here's your breadstick. '*guest relations sent me a gift card in response. This was not my point since I wanted to just give them my point of view as a former employee (I parted on great terms for a full time career). Their relations team has been swift and nice. Let's hope they can make a change. I plan on finding a deserving family for my gift card.
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