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  • We have always been big supporters of Macs and have visited frequently. Unfortunately, our experience tonight was not a very positive one. The service was terrible. We ordered our appetizer at the same time we ordered our drinks, however, we didn't receive it until 15 minutes after getting our entrees. When we got our entrees, we asked our waitress about our appetizer thinking she may have forgotten to put it in since we waited a long time but instead of apologizing for the delay she simply just turned and walked away. My husband had to ask multiple times for another beer which she then brought the wrong beer. Not to mention we had to ask numerous times for refills on our drinks. Lastly, she brought us our check and didn't come back to pick it up for a good 20 minutes. Overall very disappointed especially considering we didn't get one apology for any of the situations above. The food is always great, however the service left a very bad taste in our mouth. Extremely disappointing.... ***** update - less than 2 hours after my review the general manager (Shawna) reached out to me directly apologizing for our experience and offering to send a gift card in hopes of a return customer. Very professional and generous gesture. We do hope for a better experience next time! *******
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