Worst experience I've ever had at a restaurant thus far in Cleveland and that's saying a lot because I've had some bad ones.
Get there at 5pm (which I thought was early) to put our name in ahead of my party of 8 which would be arriving at 6:30. I was informed that because we had a large party it would be a 2 hour wait. RIDICULOUS but I read the reviews and that's why I got there 2 hours ahead of my party.
I had the intention of sitting at the bar and drinking until more from my party arrived but there wasn't a single seat that opened up at the bar that entire time. People apparently set up camp there as soon as they find a bar spot or a table and stay there the entire night.
Also no seats available in the standing area near the front door. SO I had to stand around in random locations near people's tables like an ass getting in everyone's way while I sipped my various not so great draft beers.
My party arrives one by one around 6:30. We eventually have enough in numbers to mount an assault on one of the seats near the waiting room. We took it with minimal losses. AND THERE WE SAT... forever... forever and ever and ever continuing to wait for a table.
Finally at 8:30 they get around to putting us at a table for 6 (note my party had 8 people in it which i told them at 5pm). They graciously offered to have us wait an additional hour or two for the proper sized table. We of course passed. All together a THREE AND A HALF HOUR WAIT PLUS CHANGE! Absolutely criminal.
Then for all that waiting we get served some average tasting cafe style sandwiches. Nothing groundbreaking and nowhere near the "taste revalation" many 5 star reviewers here claimed it was. I have a feeling some of these people are so starved for food by the time they get seated any food at all is worth it's weight in gold.
Waitress of course screwed up everyone's checks and took a good 20 minutes to sort everything out into the proper checks at the end.
To top things off my girlfriend gets sick and vomits as soon as we get home. Of course, I can't say if it was the food or not but the timing was very suspicious. She doesn't have the flu and felt much better after getting it out of her system.
I'd write the manager but I'm sure at a place like this he could give a rat's ass about anything that happens there.
Anyone that feels good about waiting that long for a sandwich is... um.... A MORON! Yeah you heard me. =)
10 thumbs down. WAY DOWN.