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| - I showed up with a group of 6 people. We were seated at a table that was sticky. We realized that ALL the tables were designed that way. Our server came and let us know he was new. He seemed pleasant enough. He let us know if we wanted alcoholic drinks, we'd need to pay cash for them, as the swipe machine for cards wasn't working. A friend wanted a spiked Kool-Aid...which cost $12 ($9 for the one shot of vodka, which you couldn't even tell was in the drink). Our server took our drink orders and then disappeared for 20 minutes.
When he finally returned, we put in our orders. 40 minutes later, some random people brought out part of our food. One of the orders didn't include the side that had been ordered. Myself and my girlfriend never got our food. No one brought it out. We looked around for our server, who was too busy chatting up another table to even come check on us. A friend found a random employee who was eating at the bar (and possibly the manager) to check on our food. After an additional 15 minutes without my food, the "manager" brought out my chicken and waffles. He then told my girlfriend that her food takes 35 minutes to prepare. By my clock, 55 minutes had past. It should have been done. Not a single apology was provided. My waffles were cold and the chicken was grocery store quality.
Our server returned to apologize for the wait. But it wasn't his fault you see. He put our orders in right away. It was the kitchen's fault. In a restaurant that wasn't even half full. On a Saturday. So after an hour, we had all finally gotten our food (except my friend who had an extra side...that still never came out until well after her meal was finished).
All told, not one single person apologized or tried to rectify the situation. No one offered to comp anything. Isaiah apologized again for the kitchen's error in not making the food quickly...even though my food was partially cold, meaning it was ready, but no one bothered to get it. The "manager" was rude and dismissive of the fact that some of our party received their food while the other two were left sitting for 15 minutes waiting and watching everyone else eat. We left as quickly as we could after receiving our checks.
If you're thinking of going to Stonetown, don't bother. Its mediocre food and HORRENDOUS service.
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