We have taken our yorkie mix for about a year and a half. We have had enough good experiences to outweigh the bad. Unfortunately, today was the last straw.
Problem #1 how many times do I have to tell these idiots that my dog is a girl? They give her a masculine haircut and a boy doggie bandana. I don't enjoy that our little girl comes home looking like the dog equivalent to Jo from The Facts of Life.
#2 I don't care how busy you are you should know that I was the one who dropped off the dog. (trust me I don't just fade into the background) today a gentleman walked in before me and the first thing the receptionist asks the guy...was he there to pick up MY DOG! I had dropped her off less than 3 hours prior. Thats just poor customer service.
We are done with these people. If they are going to charge what works out to be $3 per pound of our dog, she better look hot...not a hot mess!