This place is really cute! They do a great job shaping and filing. The only thing that was super noticeable for me was that they don't use cuticle remover - they don't scrape under your nails (luckily I had done this before my treatment) and no application of cuticle oil after topcoat. I got a basic mani/express pedi and both techs did not do any of these. For my pedi I added on a scrub and the tech primarily focused on my calves vs feet which was really annoying. Overall I was super happy - no chips as of day 3 still really shiny and fresh looking. The only reason I'm giving 3 stars because the spa chair I was at malfunctioned and sucked - didn't bother to get me into another chair - and their cleansing practices could use a little work considering they file nails all day and the excess is all over. They do line the spa tubs with a liner and have autoclave bags. I would go again but bring my own files as they don't have one time use and they don't sanitize those.