This WAS our go-to sandwich shop until we ordered online for pick up at 16th/Bethany on one of our hectic weeknights. Got home with the grub and my husband's Capistrami had NOTHING on it but cheese and pastrami. No Russian sauce. No Slaw. It was inedible. But, it was late and we were tired and didn't have it in us to drive the 6 miles back to reorder, so we shared the other 2 sandwiches between the 3 of us. My husband called to let them know, expecting to at least get a refund on that sandwich. The person who answered the phone took down our name/number and said he'd have the manager call us right back. That was 4 days ago. We're trying Scott's Generations next. Much closer to home too.