First the check in process was smooth and only took about 10 minutes. we arrived a little after 6:30 on November 6th( my bday). The front desk empkoyee who handeled our, was professional, friendly and all around a wonderful delight. The room we are staying in is 27119 in the Royal Tower strip view. Clean, spacious and a nice size. Lasty tue mattress was like sleeping on a cloud. I love this mattress so much that I would like to purchase it