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  • Sometimes Hyatt is fine, and then it's not, probably because they have different brands depending on the market they're trying to compete. So when you think Hyatt don't assume Grand or Suites because you just might end up in a hotel. I believe the franchisor should be paying attention to continuity of service, and expectations from franchisees because as adaptable as I can be to a very 'family friendly' location this was a bust. The bed was very uncomfortable; there was no room service, if you order food then you get to walk to the front desk and pick it up. The food was not good so that mistake was only made once. The air conditioning in our room broke which is problematic in Arizona even in November, and there wasn't another room, so we had to wait for their mechanic, the manager asked if she could get us anything so I asked for two bottles of water but that took two reminders and another hour. This location needs general cleaning and updating, but what bothered me more than anything was at 3:30 a.m. at checkout with a flight to catch the clerk said he couldn't produce room charges because I had booked my trip through a third party. You know when you go to kayak.com and purchase your airfare, car, and hotel together, that was the third party. I felt penalized for having used that service, are dark forces at play? Why couldn't the clerk produce a record of my additional room charges, and what position am I left in at 3:30 a.m. to argue. Now that I'm home I intend to look into it, and since I use American Express, I do have some recourse if there's an issue. For now, I'm going to assume the best and look for the rest! Full report later. The best thing about the Hyatt in Mesa was the getaway car, a convertible Mustang.
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