This Macy's apparently got the short end of the stick compared to other Macy's stores. I used to think that Macy's was more upscale until this Macy's replaced Marshall Fields (which was excellent) in Madison, WI.
The highlight of Macy's is definitely their sales - you can get some pretty good deals if you go at the right time - and they offer many ways to get at the sales, such as offering the option of donating clothes.
The make up counters are nice, but service is not always readily available.
The juniors/young adult section is definitely lacking, and the formal dress section often has damaged dresses without discounts for their damage.