They're super sweet! They talked me into trying this SNS nail style- half way between gel and acrylic but is your actual nail. It's supposed to have vitamin e and whatnot... anyway. I went in Thursday, two nails chipped that Saturday and then i came in on Monday. No questions asked, they touched them up for free (after hours too). Which is so nice and kind. They really try to be personal and made sure we all had water to drink during this heat! Only reason 4 stars is because of the original chip (which they gladly fixed). I think I found my new nail place