Very upsetting experience with the service last night, 12/23/17. Checked in our party of 3 online. When I got to the restaurant to check in with the hostess, I verified my check-in information and she gave me a buzzer, told me my wait was 5-10 mins wait. Ok cool, I was expecting a longer wait since there were a lot of people waiting outside. Well 30 mins went by and nothing. Figured they were busy so we didn't say anything. After 45 mins of waiting we finally go to follow up and the hostess tells us we were called a long time ago and we weren't on the list anymore! (Umm hello! We still have your buzzer in hand!) We waited right outside the front doors and our buzzer never went off nor did anyone go outside to call ANY parties.
We were finally seated and we decided to order our food right away with our drinks since we were way ready to order. We got our drinks in a reasonable amount of time (it was just 3 waters). However our soup and breadsticks took forever! It was finally brought at the same time with our main entree, which then was slightly cold by the time we got to eating it. Our chicken was pretty much burnt as well. Our waitress was okay, hard to understand her as she spoke so softly. She did refill our drinks and asked us if we wanted more soup.
No "thank you for coming" walking out the door either. Almost felt ignored this visit. We get it, it's busy around this time of year and we try to be as patient as possible but service was poor. Not sure if to ever go here again or just drive a little further to 75th Ave instead. Never had an experience last this at Olive Garden before.