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  • Very unsatisfied with front desk and back desk staff. Doctors are great, Dr. Pam and Dr. Zilberman are great. Too bad this clinic is not to the same expectations. We have been going for over a year letting the odd things done to us by the desks go by because we trully loved our docs. The last straw was drawn to go elsewhere. I would not recommend coming here. We should have learned it from the first time we got disappointed! We really tried to give them a chance. We came to the point where we were feeling rejected because of our race, we did ask the manager in charge if they were racist because we did felt discriminated against. One example of their discrimination was when my wife waited for shot records and the back desk shoved her aside to help the next person in line without telling us anything. We left the premises immediately and called to speak with Dr. Zilberman, since he told us to speak to him if it happened again, staff told us to hold and hold.... hold. As you assumed Dr. Zilberman was too busy, and never returned our calls. I think the staff never sent my complaint over to him, since I know Dr. Zilberman is a great doctor and will not leave me hangging for more than 2 months. The appointments were never on time from their behalf. We would arrive 15-30 min early to our appointments, but we were not seen but after 30min-2hours later, thats a whopping 2 hour wait. We left our first pediatrics because of this. My two kids, 1 and 3 yrs old, will go find another clinic thats on time with their appointments. Hope the clinic reads this and make some drastic changes on their staff and appointment settings.
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