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  • BEWARE! We really got the run around!!! Be aware of ordering and the using the installers. Apparently the installers have poor communication with Home Depot and it falls on the customers. I had wood stairs installed and was over measured by home depot!. Fast forward.. installer arrived a few weeks later and when he opened the boxes 3 of the stairs were broken. He also was shorted on the edged for the landing part . He called home Depot and reordered the broken stairs and also the missing landing trim! I was left with 3 steps of splintery wood(we waited for almost a month to have it completed). Turns out the installer could not come back for about 3 weeks on the day he was scheduled to come back and finish my stairs somebody else called for him and said his truck broke down. I waited patiently. Gome depot and the installers have poor poor communication so beware of this!. Before the installer left he informed us that we can return any parts that was not used back to Home Depot. We did so!! And we were greeted with Cynthia the girl who was in charge of our return. She was nothing but rude. She started the return and then after 45 min.'s of us waiting she informed us that she was locked out of the computer and it was too late at night to call the IT.. ?? Whaaaa.. I asked her to just go ahead and find a manager and give us the return anyway and they can figure out their mistake tomorrow. She wouldn't do that and apparently the manager was out to lunch at 7:30 (store closes at 10) Cynthia said she could not give us a refund back because of " something" her words exactly. Lol and her coworker was beside her with a bag if candy offering her a snack whole ignoring our situation. I kindly left and went Gome to return the next day (per cynthia) . She respectfully called my husband in the morning and said we were going to get the full refund of the items they did not use for our stairs which was about a hundred and $111.00. I was already so frustrated with the incompetence of who they allow to run the customer to service ! But was pleased that she finally figured out her computer mistake. Later that day my husband went in to pick up the refund and Cynthia was not there it was another lady with red hair. She then informs us that we are not getting the refund we're only getting half of it. What a mess and waste of time. I called Tim the store assistant manager and he looked into and explained why we.got half cash back and the other half credit to our home depot card. He did apologize . My review here for you guys is to be very careful with find something from Home Depot and then working with their installers because they do not work together and they have poor communication. Also the customer service was very unprofessional and they need a lot more training. It's too bad because I live near Lowes also so I guess next time I will visit lowes
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