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  • After getting a postcard in mail for a $50 VISA card if I entered into an online new 2 year contract I went to the FLW Scottsdale store to discuss and had a negative experience where the person I talked to saw my billing had changed the previous week to be significantly higher but when I asked what could be done for phone, internet & cable he said there was nothing that could be done to lower it. He told me to call billing to discuss options. In Surprise in the afternoon, I stopped in the Cox store and Devon worked with me in an excellent service manner to find what was important and not in my services and redid my offering to fit my needs and brought my total billing down to make me happy living the store. She left me as a happy customer and with no thoughts to drop my services. Great job Devon but not so good for the gentleman in the Scottsdale store today. David R.
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