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  • I had to write about my experience at Kevin's No Frills about a month ago. We were in the store doing our regular shopping as me and my husband have done for the past 10 years. We loaded up our cart and we headed to the checkout. First let me start by saying that when we asked the cashier if she was open, she was too busy talking on the phone to even acknowledge that we were there. My husband had to ask her twice if her cash was open, to which she just nodded- not even a hello or how are you! As the cashier scanned the items she proceeded to tell us that we had too many tins of cat food. They were those little tins of single serve cat food. The cashier told us that the store has a ten item limit policy and that we could not buy ten of anything in the store. What if parents have to buy more than 10 jars of baby food? Or does that mean that I can't buy more than 10 grapes??? The cashier was pretty rude to us and she said that there were signs everywhere that stated this new policy. We checked afterwards and we saw no such signs. The whole experience made us feel like Kevin's No Frills didn't want our business. It's not as if we were buying multiple items of something that was on sale, I could understand if that was the case. The cat food wasn't even on sale, it was regular price and they had many tins on the shelves. My husband called the head office of No Frills and they were apologetic, but we have yet to receive a formal written apology. We will not be going back to Kevin's No Frills until we receive a written apology. I also should mention that we went to our local No Frills near our house, and they said that they have no such policy and that we'd be more than welcome to buy any amount of items as it would be less stocking of shelves for their store. Kevin's No Frills has lost us as customers and see were their ideal customer. We would buy at least $150.00 per shopping visit, we don't look at the prices and we don't bring in flyers to price match items.
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