We were there for the Prince Tribute. AGAIN, the music was great.
BUT we purchased seats months earlier - then the standing room only people filled the dance floor and we had to stand to see the group.
Why pay for tickets when you can get SRO and get in front of everyone?
So several of us had to stand a very high/drunk young girl started an issue because the floor was crowded and pushed 2 people in our group.
NOW - this is the second time we have had an issue with the "manager king" of the club. When we got the manager they were going to escort the girl out and then decided we both should go!!!! REALLY....WTF. The guard said one of us swore - and it was actually a girl in that girls group that did that. OMG - BTW we are all over 60 (I hate saying that) so trust me we were not going try to make a scene.
The first time this awful excuse for a manager showed his customer service was when we were there for the Beatles Brunch. Again, bought tickets 2 months ahead and had no table when we got there. Had to sit our party of 10 around the room on stools. ARE YOU KIDDING ME.. when we complained he said - rudely - if you came earlier we could have done something? WHAT??? And the Brunch food is truly awful BTW.
After incident number 2 - we spoke to who we were told was an owner and told him both scenarios. He took us downstairs and bought us all a drink and apologized.....but we missed the second act of show I was enjoying because of a "big fish, little pond syndrome" non-manager. As an FYI my family was in the restaurant business and would never tolerate an employee with no customer service skills this long.
He also made a waitress eat a check for a patron at a Sunday talk because their check was late - WHAT - get enough staff then. And here all of a sudden you care about the customer..............(head shake)
We have been to the Music Box no less than 15 times and I am guessing we will not be back......and BTW Music Box owner - the older generation are the spenders....