This place is right down the street from me. It shares a parking lot with a 99 cent store and there's a grocery store across the street and a Mexican restaurant a couple buildings down.
The dining area is clean and yes, there are many homeless people that come and frequent here and hang out...That doesn't really bother me like it would others, to me they're still people and I've never seen them pan handle or harass me for money. If anything, I've offered to buy food in the past for others.
The workers are not very engaging and lack wearing a smile.They look like drones who are there too "do time" and serve food.
The rest rooms are locked and offered to "customers only", but if you ever get to use it - the staff don't bother to keep it clean. It's locked and kept dirty other than the opposite where it should be clean, why even bother locking it in the first place - it's redundant.
I still enjoy my burgers, I've never had a bad experience where my order was wrong...the drones get it right for me every time.
It's amazing this place is still operating knowing that it lacks customer service and employees who are not passionate. If you just want to eat and leave....this is the place to go...if you want good customer experience...shop at Zappos or go to another burger place that you like...
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