Ordered an exotic arrangement from their website but received an email that in the timeframe I wanted, it may be difficult to fulfill order. I called the shop the next day and spoke directly to the owner and not only did she give me some recommendations on the style I wanted, she also said if my honey didn't like them, she'd redo them for me. Well, after they delivered the arrangement, I received the greatest call telling me how beautiful they were. I can only say that I would use them again and I was extremely happy about the great customer service....