rev:text
| - I hate writing bad reviews but I hope the management of this place will utilize this as a learning opportunity for a few of their employees... so as to not continue to lose customers.
We have used Sky Harbor Airport Parking everytime we have flown out of Sky Harbor and we have always had a great experience. Previously, the employees have had awesome customer service and we have never had a problem. They are prompt, friendly, helpful and have had great communication.
However, tonight was the exception.
We waited longer than usual for the shuttle to show up, which is fine because it gets busy. However, our driver seemed to lack complete confidence and customer service. He didn't help load anyone's bags and instead just stood up next to his seat quietly (not talking to anyone) and watched everyone (about 10 people) load their own bags. The AC on the shuttle was off so it was hot and stuffy ride back to the parking lot. He finally turned on the AC right when we pulled into the parking lot to start dropping people off. After a couple stops where each person was looking out the window to find their car, (due to his lack of communication or direction), we finally got off an aisle away. He stood up next to his driver seat, watched us unload all of our own bags ourselves and then pulled away with not one word spoken.
When we pulled up to the booth to pay, there were two employees in there talking to each other. Neither one made eye contact or greeted us... but instead talked to each other about "denny" (?) getting fired and who was working tomorrow's shifts. The cashier told us our total in between his conversation with the other employee and then charged our card without ever looking at us or skipping another beat in his personal conversation.
It seems as if speaking to customers or providing the very basic of customer service is not a priority with any of these younger employees. It's unfortunate to see that because this company had previously been our 'go to', and someone that we often referred friends and coworkers to. I think we will be going somewhere else next time.
|