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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-04-18 00:00:00 (xsd:dateTime)
itemReviewed	Fleming's Prime Steakhouse & Wine Bar - Las Vegas
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Food was decent, as usual, but the service was not. I ordered 3 steaks (none was a porterhouse) and what was delivered was a porterhouse. We told them this was not what we ordered, and the waitress eventually said, "You are right." One manager came up to us and apologized for the mistake, eventually apologizing three times. Our waitress, meanwhile, never came to our table to make amends during the additional 18 minute delay. Finally, our food came and then she apologized profusely. The reason for the negative review is when the check came. She made a big deal of showing me the comp that we got, for which I thanked her. That is, until I processed what she said and what was written on my receipt. I was being comped $118 for the porterhouse I never ordered and which was charged to my bill (bringing me back to a net of 0 comp). Just to clarify and hint at what SHOULD have happened, I asked, "Oh, you are not comping me anything for the mistake and the delay?" "No," she said and walked away. Stunned at the lack of exceptional customer service I would have expected from such an establishment, I found a manager, which was unfortunately not the manager that had apologized profusely. This person stated he had just heard about the mistake and apologized. I told him that I would have expected some compensation for our time and inconvenience (we had our two little boys with us and it was 9 pm already), and he handed me two coupons for future visits. That would only be helpful if we chose to come back again to this restaurant. What I truly wanted, asked for, and was denied, was an immediate compensation for the problem. Given my experience with the waitress AND the second manager, I do not know that I would want to come back and use the coupons.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	nancy

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