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| - Another example of a very poorly run Cafe Rio. Where are you finding your managers from?! Today's shining example was a manager unwilling to budge and honor the price that their employee offered.
I wanted to try the shrimp tacos, which were on their daily special. I asked specifically if I could order them ala carte like the regular tacos. I was told yes. When I got to the register, they tried to charge me the price of the tacos as a meal. I told them no, I ordered them ala carte. Long story short, they couldn't ring them out that way. Manager refused to honor the price by ringing them out as another type of taco. THEN THE MANAGER WOULD NOT EVEN COME SPEAK WITH ME FACE TO FACE, EVEN AFTER SEVERAL REQUESTS FROM HER STAFF. She just sat in her office and relayed messages to me via her cashier. I asked her staff to ask her if she would rather just lose the sale and waste the food because I wasn't going to purchase them as a meal. Her one word answer, "Yes." Her blatant disregard for customer service is a shining example of what's broken with Cafe Rio as a Company.
Thank goodness there are plenty of Chipotle's close by, and a couple new Costa Vida's as well. They seem to actually like their customers and and treat them well.
First and last visit to this place!
Hey Cafe Rio higher ups, if you are reading this, it's a bad trend in both of your locations that I've visited. Your managers and staff need more customer service training. In a market that has plenty of competition, with reviews and ratings readily available at our finger tips, it's your service that sets you aside and keeps driving new business in or out of your locations. ...but what do I know, I'm just a consumer looking for a place to spend my hard earned money.
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