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  • This wing stop sucks. They take way too long to make food and they have horrible customer service. For example on 3/14 I ordered online at 8:36pm trying to avoid wait time. It said it would take 20mins so we get there 25-30mins later so we wouldn't have to wait we go in, pay for our food and they say it's almost done just give us 5 more mins okay that's fine. We sit down and the couple behind us order pay sit down and then when 2 and then 3 people later start receiving there meals I was confused. So I go up kindly ask the lady at the register who so happens to be the manager at the time how much longer it would be till our food was done, she pulls up a receipt and looks confused and walks away. So I'm standing up there confused. She then comes back and says someone gave my food away and she apologized and said she was going to call the GM to see what she can do for me, I again didn't ask for anything I told her I would actually wait for my food to be made but man was that a stupid idea. Because it was already 9:30pm, Anyway long story short the GM said they would give us 20 free wings when we come in on our next visit all we had to do was come in within 30 days and give my name. I said thank you even after waiting over an hour on an online order. So 2 weeks later pass we decide to go in for our wings and place an order we give the lady at the register my name and told her what happened she looks threw some reciepts at the register and looks at us like we are lying about this whole story and she said there's nothing she can do because there's no receipt about any complimentary wings. So she then calls the GM and they said to give us 10 wings because they have to see who the manager was on that day and we would have to come back tomorrow to get the rest because they didn't know about this. So they asked for my name and number so they can contact me once they figure it out. They never called and it's okay because I would hate to go in there and look stupid again and waste anymore of my time. It would have just been easy to go on the schedule and look at the manager on duty so they can call her instead of me having to come back.
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